My hosting company promised reliable service and technical support, what went wrong?

My hosting company promised reliable service and technical support, what went wrong?

You would think that with the countless hosting providers available, choosing the best would be a snap. Not like that. Its hard to know who to trust in your business. After all, you have spent time and money developing a quality website that is sure to please your visitors. A miss step, like choosing a wrong hosting company, can cost you money and your reputation. But do not fear. There are many good web hosting. Once youve calculated the details, such as bandwidth, disk space and price comparison, youre almost ready to log in with a hosting provider. The last and perhaps the first key element is who will provide reliable customer service and the much needed technical support to meet your needs?

What is reliable hosting? Well, in a nutshell, a trusted host is a company that offers easy to use customer service and always available technical support. It is not enough for a hosting provider to have customer service listed on their list of benefits. There are special criteria that, when met, provide excellent and reliable customer service.

How responsive are their customer service staff?

Reliable customer service is easy to contact and available 24 hours a day. After all, your website is in a market where time stands still. If you have problems with your site, you have the problem period. The internet does not care if it is 2 oclock 2. Although 24 hour phone support is not available, there must be other means of contact. By phone, email and support tickets, a reliable web hosting provider offers 24 hours customer service.

How big is their knowledge base?

The ability to search an index of common questions and answers can solve your problem without having to contact customer support. This saves time and makes your website work properly at record speed. The addition of an item base is an added bonus. You do not need to find a web hosting company that offers a searchable article base, but if they do, it increases confidence that the company continues to provide quality and useful information to its customers.

Good customer service is a must in your search for a reliable web hosting company. But equally important is reliable technical service. Every hosting company you come across promises great technical support. But what does this mean?

How easy is it to reach technical support?

Reliable technical support starts with easy access. If funds to reach technical support are a bit subdued, run away! You will need technical support sooner or later, probably earlier and when you will want to reach any A.S.A.P. There should be a toll free number to contact technical support directly and a way to contact technical support 24 hours a day. The ability to contact someone 24 hours a day is not enough. In order to be considered as reliable technical support, they must be available 24 hours a day.

How do they protect you, the customer?

Does the web hosting provider constantly deliver its own server? If they have technical support to look out for themselves, they will look at you. Because if your hosting company goes down, everyone goes down. Also, check how often they perform backups. The peace of mind you will have by knowing that your site is protected and backed up regularly by your hosting provider is invaluable.

These key elements will help your search for a reliable web host and help relieve your anxiety about choosing the right. Together with the above tips, consider whether you need any other support features. Are you interested in website management? Want a professional design on your site for a reasonable fee? If so, would not it be nice to have all your needs met by a company? When a vendor offers web design solutions, reliable customer service and easy to use technical support, your problems are solved a lot earlier than if different companies handle each need separately. Remember your needs and youre sure to find a hosting company that suits you perfectly.

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